Protocolbot
d19a75ace4
All 100 seed YAML files now have: - Filenames that match their id field - IDs that are slugs of their titles - No cultural identifiers in titles or IDs 70 files renamed. e.g. quaker-meeting-for-worship.yaml -> meeting-for-worship.yaml, moroccan-jmaa-village.yaml -> jmaa-village-assembly.yaml, japanese-hansei.yaml -> hansei-reflection.yaml
36 lines
1.5 KiB
YAML
36 lines
1.5 KiB
YAML
id: situation-behaviour-impact-feedback
|
|
title: Situation-Behaviour-Impact Feedback
|
|
description: >-
|
|
A structured feedback method that describes the situation, the observed
|
|
behaviour, and the impact, avoiding labels and character judgements.
|
|
Developed by the Center for Creative Leadership.
|
|
source: Center for Creative Leadership
|
|
source_url: https://www.ccl.org/
|
|
tags: [feedback, workplace, communication]
|
|
forked_from: null
|
|
image: null
|
|
steps:
|
|
- headline: Describe the situation
|
|
description: >-
|
|
The giver names the specific time and place: "In yesterday's team
|
|
meeting, when we were reviewing the timeline..."
|
|
- headline: Describe the behaviour
|
|
description: >-
|
|
The giver describes what they observed, factually and without
|
|
interpretation: "...you interrupted Sarah three times while she was
|
|
presenting the schedule."
|
|
- headline: Describe the impact
|
|
description: >-
|
|
The giver describes the effect: "...Sarah went quiet and the team
|
|
missed her caveats, which showed up later as a missed dependency."
|
|
- headline: Pause for response
|
|
description: >-
|
|
The giver pauses and invites the receiver's perspective, listening
|
|
before moving to any suggestion.
|
|
outcome: >-
|
|
The receiver hears specific, non-judgemental feedback they can act on,
|
|
without feeling attacked as a person.
|
|
practice: >-
|
|
If you cannot name the situation and behaviour specifically, you are not
|
|
ready to give the feedback. Avoid the verb "always" and the label "you
|
|
are." |