Protocolbot
d19a75ace4
All 100 seed YAML files now have: - Filenames that match their id field - IDs that are slugs of their titles - No cultural identifiers in titles or IDs 70 files renamed. e.g. quaker-meeting-for-worship.yaml -> meeting-for-worship.yaml, moroccan-jmaa-village.yaml -> jmaa-village-assembly.yaml, japanese-hansei.yaml -> hansei-reflection.yaml
40 lines
1.7 KiB
YAML
40 lines
1.7 KiB
YAML
id: appreciative-apology-and-repair
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title: Appreciative Apology and Repair
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description: >-
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A paired practice for delivering and receiving an apology so that repair
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actually occurs, drawing on restorative and Nonviolent Communication
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traditions. Distinct from a defensive or hollow apology.
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source: Restorative communication tradition
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source_url: https://www.iirp.edu/
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tags: [apology, repair, restorative, communication]
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forked_from: null
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image: null
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steps:
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- headline: Name the act specifically
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description: >-
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The person apologising names what they did in specific terms —
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"I raised my voice and called your idea foolish in the meeting" — not
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"I'm sorry if you were hurt."
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- headline: Acknowledge the impact
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description: >-
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They describe the impact they understand their action had, without
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minimising or explaining it away.
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- headline: Express genuine regret
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description: >-
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They express regret for the harm, not for being caught — naming what
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they wish they had done.
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- headline: Offer repair
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description: >-
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They offer a concrete act of repair — a correction to those present,
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a changed behaviour, a restitution — and ask if it would help.
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- headline: Receive and respond
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description: >-
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The person harmed receives the apology, names what they need (which
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may include time), and either accepts the repair or proposes an
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alternative.
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outcome: >-
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An apology is delivered and received as repair, with both parties clear
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on what happened, its impact, and the path forward.
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practice: >-
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"I'm sorry you felt" is not an apology. "I'm sorry I did" is. The repair
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must be offered, not imposed — ask what would help, then negotiate. |