21 lines
969 B
YAML
21 lines
969 B
YAML
- id: direct-notification
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title: Direct Notification Process
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componentId: notification
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fieldId: notificationMethod
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content: |
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1. All parties are notified in writing within 72 hours of a filed complaint
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2. Notification includes a copy of the complaint and next steps
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3. Parties confirm receipt of notification
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4. If no confirmation is received within 48 hours, a secondary contact method is used
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5. All notifications maintain privacy and confidentiality standards
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- id: facilitated-notification
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title: Facilitated Notification Process
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componentId: notification
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fieldId: notificationMethod
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content: |
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1. A neutral facilitator contacts all parties individually
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2. The facilitator explains the process and shares the complaint details
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3. Parties have an opportunity to ask questions about the process
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4. The facilitator documents that notification has occurred
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5. Follow-up written summary is provided to all parties |