Fixed issue with JS vs. YAML content location, and link styling
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id: "peer-to-peer"
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title: "Peer-to-Peer Resolution"
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description: "A direct negotiation process between disputants with minimal third-party intervention, emphasizing self-determination"
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title: "Peer-to-Peer"
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description: "A self-facilitated process where participants work together directly to resolve disputes"
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data:
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stages:
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basics:
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community_rules:
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communityRulesText: "Peer-to-peer resolution operates under community agreements that support direct communication and mutual problem-solving. Guidelines emphasize respect, honesty, and good faith engagement. Resources and support are available but participation in formal processes remains voluntary."
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communityRulesText: "Community rules are kept in a shared digital repository accessible to all members, with physical copies posted in community spaces. Rules are reviewed annually in a community-wide meeting."
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shared_values:
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sharedValuesText: "We value individual autonomy, direct communication, and the capacity of community members to resolve their own conflicts. This approach builds on trust in people's ability to find mutually acceptable solutions when given appropriate support and frameworks."
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sharedValuesText: "Our community values open communication, mutual respect, and collaborative problem-solving. We believe in addressing conflicts directly and focusing on solutions rather than blame. We prioritize maintaining relationships while addressing legitimate concerns."
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information_access:
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informationAccessText: "Information sharing is controlled by the participants themselves. Community support persons may assist with communication but do not keep formal records. Outcomes are shared only as participants choose, with community learning happening through voluntary sharing of insights and experiences."
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informationAccessText: "Information about disputes is shared only with those directly involved in the process. A summary of resolved disputes (with identifying details removed) is shared quarterly to help the community learn and improve processes."
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process:
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process_start:
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processStartText: "Either party may initiate peer-to-peer resolution by approaching the other party directly or requesting community assistance in making contact. The process begins only when both parties agree to participate. Initial focus is on establishing ground rules and communication methods that work for both parties."
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processStartText: "The dispute process begins when a community member fills out an incident report form. This form includes details about the parties involved in the dispute, a description of what happened, including dates and times, any relevant evidence or documentation, and a description of the outcome the person is seeking. The form can be submitted electronically through our community portal or as a paper form to the designated community coordinator."
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facilitation:
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facilitationText: "Parties meet directly with minimal outside intervention. Community members may provide support such as helping to arrange meetings, offering neutral meeting spaces, or serving as witnesses if requested. The focus remains on the parties' own problem-solving abilities and preferences."
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facilitationText: "This process is self-facilitated by the participants. Both parties review a shared guidance document on productive communication before meeting. This document includes suggested time frames, communication techniques, and a basic structure for the conversation. Participants choose a neutral location that feels comfortable for both parties. This could be a community meeting room, quiet outdoor space, or online video call if necessary."
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ground_rules:
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groundRulesText: "Participants commit to: engaging in good faith; treating each other with respect; focusing on specific behaviors and impacts rather than character; listening to understand; taking breaks when needed; maintaining confidentiality as agreed; and seeking community support when helpful."
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outcome:
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documentation:
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documentationText: "Agreements are documented according to participants' preferences, ranging from informal verbal agreements to detailed written contracts. The level of formality and external oversight depends entirely on what the parties believe will best support their agreement."
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monitoring:
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monitoringText: "Follow-up occurs as agreed by the parties, which may include self-monitoring, mutual check-ins, or involvement of chosen community members. The emphasis is on voluntary accountability and ongoing communication rather than external enforcement."
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groundRulesText: "Participants follow these guidelines: 1) Take turns speaking without interruption, 2) Use 'I' statements to express feelings and needs, 3) Ask clarifying questions, 4) Summarize what you've heard to ensure understanding, 5) Focus on the present issue and future solutions rather than past grievances. Participants commit to: communicating honestly and respectfully, listening to understand rather than to respond, working toward a mutually beneficial resolution, respecting confidentiality, and following through on any agreed-upon actions."
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assessment:
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dispute_assessment:
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disputeAssessmentText: "Participants assess the situation together by identifying: 1) The specific issue or behavior causing concern, 2) The impact on each person and the community, 3) Related community values or agreements, and 4) What needs to happen for resolution. Each participant identifies and shares their underlying needs, such as respect, clarity, security, fairness, autonomy, or community connection."
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jurisdiction:
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jurisdictionText: "The peer-to-peer process is appropriate for most interpersonal conflicts and minor disagreements. If the dispute involves illegal activity, poses safety risks, or requires specialized expertise, participants should refer to the delegation process."
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non_participation:
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nonParticipationText: "Participation is voluntary but strongly encouraged. Community members have agreed in advance that the peer resolution process is the first step before escalating disputes to other forums. If someone refuses to participate, the community coordinator will reach out to understand their concerns and encourage engagement."
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deliberation:
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deliberation_process:
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deliberationProcessText: "The deliberation is a face-to-face conversation (or video call if necessary) that typically lasts 60-90 minutes. Participants ask each other clarifying questions to ensure they fully understand the situation. They may take a break to gather more information if needed before continuing the conversation. Participants jointly brainstorm potential solutions without immediately evaluating them."
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additional_voices:
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additionalVoicesText: "Only the directly involved parties participate in the initial conversation. If they reach an impasse, they may jointly decide to invite a mutual trusted friend to help facilitate a follow-up conversation. This third person does not make decisions but helps maintain productive communication."
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deliberation_conclusion:
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deliberationConclusionText: "Discussion follows the format of: 1) Each person shares their perspective uninterrupted, 2) Clarifying questions are asked, 3) Areas of agreement and difference are identified, 4) Participants work to find solutions that address core needs of all involved. Deliberation concludes when participants feel they have explored all relevant aspects of the issue and are ready to make decisions."
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resolution:
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resolution_process:
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resolutionProcessText: "Decisions are made through mutual agreement. Both participants must consent to the resolution, meaning they can live with the decision even if it isn't their ideal outcome. Possible outcomes include: clarification of misunderstandings, apologies and acknowledgment of impact, agreements about future behavior, specific actions to restore harm, plans for ongoing communication, or agreement to disagree respectfully on certain matters."
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resolution_failure:
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resolutionFailureText: "If participants cannot reach a resolution through the peer-to-peer process, they document what has been tried and what issues remain unresolved. They then request assistance from the community mediator pool, a group of trained volunteer mediators who can facilitate a more structured process. These mediators also maintain referral relationships with professional mediators, counselors, and legal services as needed."
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appeal:
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appeal_criteria:
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appealCriteriaText: "If either participant feels the agreement isn't working or circumstances have changed significantly, they can request a follow-up conversation using the same peer-to-peer process."
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appeal_process:
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appealProcessText: "To revisit the agreement, the participant sends a written request to the other party explaining why they believe the agreement needs adjustment. They then schedule a new conversation following the same format as the original process. The follow-up conversation focuses specifically on the aspects of the agreement that aren't working, rather than reopening the entire dispute."
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@@ -11,7 +11,7 @@ data:
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sharedValuesText: "Shalish mediation centers on values of community harmony, restorative justice, and cultural respect. Mediators emphasize the importance of restoring relationships, fairness to all parties, and finding solutions that strengthen the community. Decisions are guided by local cultural norms and expectations alongside consideration of basic principles of justice and human dignity."
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information_access:
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informationAccessText: "Information about specific cases is kept confidential among the participating parties and mediators. Statistical information about types of cases addressed (without identifying details) is collected for program evaluation and improvement. Participants receive copies of any agreements they reach during the process."
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process:
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process_start:
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processStartText: "One or more disputant parties ask a third-party intervenor to assist in the dispute resolution process. If only one of the parties initiates the process, the other party/parties may or may not choose to participate. In the case of the latter, the mediator may require conflicting parties to submit to the mediation process. The mediator may need to educate one or more parties about the benefits of mediation for conflict resolution. Upon the agreement of all parties to participate, the mediator schedules a meeting time agreeable to all."
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@@ -19,9 +19,31 @@ data:
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facilitationText: "Upon the decision to enter the mediation process from the disputant parties, the mediator decides whether to mediate alone or co-mediate. In the case of co-mediation, the mediators determine each others' responsibilities for the different aspects of the mediation process, safety valves in case of problems between mediators, time schedules, a mediation site, the management of case records, and similar housekeeping aspects. Each party is allowed to make an initial statement. The mediators take notes throughout the entire mediation process. Mediators may choose to meet privately with one or all of the disputant parties. In the end, the mediators help the disputants write an agreement."
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ground_rules:
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groundRulesText: "Communication in the mediation follows established ground rules: 1) Speak only for yourself and in the first person, 2) Use language that does not blame or find fault with others, 3) Do not interrupt while another is speaking, 4) Use non-inflammatory words, 5) If stating a complaint, raise it as your own concern and follow it with a constructive suggestion as to how it might be resolved, 6) Attack the problems and concerns at hand; do not attack the other person, 7) Make statements about your interests and needs instead of stating your position, 8) Be respectful to others, 9) Listen to understand what each person is saying without being judgmental about the person or the message."
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outcome:
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documentation:
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documentationText: "All agreements reached through the shalish mediation process are documented in writing and signed by all parties. The agreement includes specific commitments made by each party, timelines for implementation, and consequences for non-compliance. Both parties receive copies of the signed agreement. A summary (without identifying information) is kept for program evaluation purposes."
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monitoring:
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monitoringText: "Following the mediation, there is a follow-up period of 30-60 days during which the mediator checks with parties to ensure the agreement is being implemented. If problems arise, parties can return for additional mediation sessions. The community maintains records of successful resolutions to help improve the mediation process over time."
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assessment:
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dispute_assessment:
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disputeAssessmentText: "In issues of credibility, the mediators may share their understanding of the situation with the disputants. The mediators may also seek background information to receive clarity on what actually happened, in which case, common points are sought after to develop a consensual standard. If the parties fail to develop a standard, the mediator continues the mediation process with the hopes of a standard emerging later during the process."
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jurisdiction:
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jurisdictionText: "The aim of the mediation process is not to render a judgment, and mediators do not advocate for any one of the disputants. However, they may alternate representations between the parties. Mediators also do not act as social workers, therapists, or counselors. And, while mediators may encourage compliance with the law, they do not have the capacity to enforce the law, or even enforce agreements that disputants enter into between themselves."
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non_participation:
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nonParticipationText: "While participation is technically voluntary, there is often significant social expectation to engage in the process when invited. The community-based nature of the process means that refusing to participate can have social consequences. Mediators work to encourage participation by emphasizing benefits and addressing concerns."
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deliberation:
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deliberation_process:
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deliberationProcessText: "Information gathering happens through direct testimony from the disputing parties and relevant witnesses. The mediator guides this process, ensuring that all perspectives are heard. They hear all information, including hearsay, and encourage disputants to communicate directly with one another to establish the nature of the conflict."
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additional_voices:
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additionalVoicesText: "The mediation involves the disputing parties, the mediators, and sometimes community or family representatives who have a stake in the dispute. The mediator may invite specific individuals who can contribute to understanding the situation or implementing solutions. In some cases, the process may involve the whole community, especially when the dispute affects community resources or relationships."
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deliberation_conclusion:
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deliberationConclusionText: "Discussion follows these principles: 1) If the disputants agree on what is credible, a mediator should not interject their own view of the conflict, even if it appears to be more sensible, 2) If the disputants disagree on what is credible, each party should be made responsible for spelling out what the differences are, 3) When there continues to be disagreement over what is credible, mediators should check their own perceptions of the situation with what the disputants say actually happened (i.e., they should 'reality test' their perceptions, but they should do so without judging the correctness or incorrectness of the disputants' perceptions)."
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resolution:
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resolution_process:
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resolutionProcessText: "Resolution emerges through a process of negotiation and consensus-building facilitated by the mediator. The mediator does not impose solutions but helps parties identify mutually acceptable options. Once the disputants begin considering options for resolving their conflict, they enter into 'bargaining and negotiations' that involve a give-and-take on important issues."
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resolution_failure:
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resolutionFailureText: "When a resolution cannot be reached, the mediator may suggest: 1) Taking a break and reconvening later, 2) Bringing in additional community members to provide perspective, 3) Trying a different approach to the mediation process, 4) Referring the case to a more formal dispute resolution process, or 5) Engaging a different mediator or co-mediator who may have more credibility with the parties or expertise in the particular type of dispute."
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appeal:
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appeal_criteria:
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appealCriteriaText: "If parties are dissatisfied with the mediation outcome or if agreements are not being honored, they may request a follow-up mediation. This is appropriate when: 1) New information has emerged, 2) Circumstances have changed significantly, 3) Agreements have proven unworkable in practice, or 4) One party has failed to fulfill their commitments."
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appeal_process:
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appealProcessText: "To revisit a mediation, parties contact the original mediator or the coordinating organization. The mediator assesses the situation and may organize a follow-up session with all original participants. In some cases, a different mediator might be assigned if there are concerns about the original process."
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