- id: written-filing
  title: Written Filing Process
  componentId: filing
  fieldId: filingProcess
  content: |
    1. Complainant fills out a standard form describing the dispute
    2. Form includes sections for: parties involved, description of the issue, desired outcome
    3. Submission can be made via email, website, or physical drop-off
    4. Complainant receives confirmation of receipt
    5. Submission is reviewed for completeness within 48 hours

- id: verbal-filing
  title: Verbal Filing Process
  componentId: filing
  fieldId: filingProcess
  content: |
    1. Complainant schedules a meeting with a designated intake person
    2. During the meeting, the intake person documents the dispute details
    3. The intake person reviews the documented information with the complainant
    4. Once approved, the complaint is officially filed
    5. Complainant receives a copy of the documented complaint